Babas World Returns & Exchanges Policy

At Babas World, we want you to be happy with your purchase. If you are not completely satisfied, you can return the item within 7 days of receiving it for exchange, credit, or refund, depending on the circumstances.

Returns:

• Products must be returned in their original condition and packaging, unless faulty, damaged, or incorrect.

• Some items, including baby products, toys, electronics, and health or beauty items, must be returned unopened/unsealed.

• Please include your order number and contact details with the returned parcel.

• If packaging is opened, a 15% handling fee may apply.

Faulty or Damaged Products:

• Notify us within 24 hours if your product is damaged or missing parts on delivery.

• Faults due to wear and tear, misuse, unauthorized alterations, water or electrical damage, or battery issues are not covered.

• Electronic items have a 3-month exchange period for mechanical or electronic failure, provided the product has not been tampered with or abused.

Returns Process:

• Contact us first via e-mail or phone before returning items.

• Include a copy of your invoice and a short note explaining the reason for the return.

• Items returned that are not faulty or damaged may incur shipping costs charged to the customer.

Important:

• Exchanges are void if the product has been tampered with, abused, or used outside manufacturer specifications.

• For cancelled credit card or Payfast orders, a 5% banking fee may be deducted from the refund.

For any questions about returns or exchanges, please contact us at 084 972 0314 and we will gladly assist.